Return Policy

All Sales Are Final

To protect the integrity of our trading card products, all sales made through Shadow Vault TCG are final. We do not accept returns or exchanges once an order has been placed and shipped.

Trading cards are highly condition-sensitive collectibles. Once a card leaves our hands, we cannot verify how it has been handled, stored, or exposed to environmental factors. This policy protects both our customers and our inventory from condition disputes and potential tampering.

Condition on Arrival

We photograph and inspect all products before shipment. If you believe your order arrived damaged or incorrect, contact us within 48 hours of delivery with clear photos of the packaging and items received. We will review each claim on a case-by-case basis.

Claims made after 48 hours of delivery may not be eligible for review. Please inspect your order immediately upon arrival.

Limited Exceptions

We may offer a partial resolution, such as a replacement or store credit, only in cases where we shipped the wrong item or the product was materially damaged in transit due to our packaging. Refunds are not guaranteed and are issued at our sole discretion.

• We do not accept returns for buyer's remorse or change of mind
• We do not accept returns on opened sealed product
• We do not accept returns on graded or authenticated cards
• We do not accept returns on cards sold as 'near mint' or 'played' condition

Questions?

If you have any questions about an order or its condition on arrival, reach out through our Contact page and we will respond within 48 business hours.