Everything you need to know before sending your cards in. Don't see your question? Reach out via the intake form.
Services & Treatment
Will restoration guarantee a higher grade?
No — and anyone who tells you otherwise isn't being honest. Restoration improves the card's condition, but grading outcomes depend on the grader's assessment. We can tell you what we're able to improve; we can't predict a grade.
Do you work on cards with existing damage?
Yes — that's exactly what we do. Every card is assessed on intake. We'll tell you upfront what can be improved and what can't before any treatment is applied.
Can deep scratches be removed?
No. Deep scratches are permanent. We can reduce the appearance of minor surface scratches on holos and gloss finishes, but deep scratches cannot be fully removed. We assess this on intake and will never charge you for a treatment we can't deliver.
What card types do you accept?
We currently accept Pokémon and One Piece TCG cards only.
What grading companies do you prep for?
We prepare cards for PSA, BGS (Beckett), CGC, and TAG submissions.
Pricing & Tiers
Are there bulk discounts?
Yes — bulk discounts are available for 10 or more cards at the same tier. Mention it in your intake form and we'll apply it to your order.
What if a treatment can't be applied?
If a service can't be safely applied, it's excluded from your bill. You only pay for what's actually done to your card.
Shipping & Handling
How should I package my cards for shipping?
Place each card in a penny sleeve, then a top loader. Wrap top loaders in bubble wrap or team bags and secure in a rigid mailer or small box. Do not use rubber bands directly on cards. Tracking is required on all inbound shipments.
What if my card is lost or damaged in transit to you?
We are not responsible for cards lost or damaged during inbound shipping. We strongly recommend using a tracked and insured shipping method. Once your cards are in our hands, they're our responsibility.
Who pays for return shipping if a card can't be treated?
If a card cannot be treated following intake assessment, the customer is responsible for return shipping costs. A shipping label payment will be required before the card is returned.
Is return shipping insured?
Yes — all return shipments include insured shipping as standard across every tier.
Turnaround & Communication
How long does the process take?
Standard turnaround is 5–10 business days from the time your cards arrive and intake is completed. You'll be kept in the loop throughout.
Will I be updated during the process?
Yes — direct communication is standard on every order. You'll hear from us at intake, during treatment if anything notable comes up, and when your cards are on their way back.
Do I get before & after photos?
Yes — before and after photo documentation is included with every order, regardless of tier.
How do I get started?
Fill out the intake form on the main page. We'll reply within 1 business day with a shipping address and order confirmation.
Ready to send your cards in?
Fill out the intake form and we'll get back to you within 1 business day.